Refund policy

Refund Policy – Zivaana

At Zivaana, we put immense care and attention into checking every piece before it is carefully packed and shipped to you, so you can shop with confidence. However, we understand that sometimes you may change your mind or discover sizing or fitting issues after receiving your order. To make things easier for you, we offer a simple and convenient exchange process. Kindly read the details below:

  • Any concerns regarding damages, defects, or sizing must be shared with us within 24 hours of receiving your order. Please send us a clear photo of the item on WhatsApp at +91 8855803400 or email us at support@zivaana.in. Requests raised after 24 hours of delivery will not be entertained.

  • Items must be unused and returned with all original packaging, tags, and accessories intact.

  • You may choose to exchange the item or opt for store credit, which will be valid for 1 year. 

  • Once we receive your request, our team will assist you with the exchange process step by step to ensure a smooth experience.

  • By default, exchanges can only be arranged from the original shipping address. If you'd like to request a pickup from a different address, please reach out to our support team in advance.

  • The exchange request must be initiated within 24 hours of delivery. Late or unreasonable requests will be processed solely at the company’s discretion.

Exchange Shipping Policy:

  • We offer free shipping for the first exchange.

  • For any further exchanges on the same order, please follow the steps below:

    1. Inform us via WhatsApp or email within 24 hours of receiving the item.

    2. Ship the product to our designated return address at your own expense within 5 working days, and share the courier tracking details with us. The return address will be provided by our support team.

    3. The product must be returned in its original packaging, with all tags intact and in undamaged condition.

    4. A reshipping fee (typically between ₹100 – ₹150, depending on your location) will be applicable for the second exchange.

    5. Your next exchange will be processed only after we receive the original item in proper condition.

    6. Store credit or exchange items will be processed as per availability.

Important Notes:

  • Please review product specifications like color, material, and size carefully before placing an order. These details are clearly mentioned with every listing.

  • If sizing issues still arise, we will be happy to exchange it with a different size (if available) or an alternative design. Customizations for size or color are not available.

  • We do not offer refunds. Items can only be exchanged or returned for store credit.

  • Store credit or exchanged items will be processed once we receive the returned item in its original condition. Delivery time for exchanged items may vary depending on your location.

  • No additional discounts can be availed on exchanged products.

  • In the case of gifts, exchanges or returns can only be requested by the original purchaser.