Shipping Policy

1. Order Processing

• All orders are processed within 1-3 business days (excluding weekends and holidays).
  
• You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Rates & Delivery Time

• Zivaana provides free shipping all over India, for all non-exchange orders.
• For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.

4. Order Tracking

• Once your order has shipped, you will receive a tracking number via email.
• You can track your order directly through the carrier’s tracking portal.

5. Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.
• Some items, such as high-value jewelry, may require a signature upon delivery for security purposes.
• If your order contains multiple items, they may be shipped separately, and you will receive separate tracking numbers.

6. Lost, Stolen, or Delayed Packages

• Lost or Delayed Shipments: If your package is delayed beyond the estimated delivery window, please contact us, and we will assist in locating it.
• Stolen Packages: We are not responsible for packages marked as “delivered” but reported missing. Please check with neighbors or contact the carrier for assistance.
• Insurance: For high-value orders, we recommend selecting insured shipping at checkout for added protection.

7. Address Changes & Order Modifications

• If you need to modify your shipping address, please contact us within 24 hours of placing your order.
• Once an order is shipped, we cannot change the shipping address or reroute the package.

8. Shipping During Peak Seasons

• During holidays, sales, or promotional events, shipping times may be extended due to high order volumes.
• We recommend placing your order early to avoid delays.

9. Contact Us

For any shipping-related inquiries, please reach out to:
📧 Email: support@zivaana.com