Terms of service

Terms & Conditions

Effective Date: 14-12-2024

Welcome to Zivaana.com ! These Terms & Conditions govern your use of our website [www.zivaana.com] and the purchase of products from our online store. By accessing or using our services, you agree to abide by these terms.

1. General Terms

  • By using this website, you confirm that you are at least 18 years old or have parental/guardian permission.
  • We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.
  • Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

2. Products & Pricing

  • All jewelry items displayed on our website are subject to availability.
  • Prices are listed in INR and may change without prior notice.
  • We reserve the right to limit quantities purchased per person, household, or order.
  • Product images are for illustrative purposes, and slight variations may occur due to natural gemstone variations, lighting, or screen settings.

3. Orders & Payments

  • All orders are subject to acceptance and availability.
  • We accept payments through UPI, Cards, Wallets, NetBanking.
  • If we suspect fraudulent activity, we may cancel your order and report it to the relevant authorities.
  • Once an order is placed, it cannot be modified after processing.

4. Shipping & Delivery

  • We process and ship orders according to our Shipping Policy.
  • We are not responsible for delays caused by external factors such as customs processing, weather conditions, or courier service disruptions.

5. Returns & Refunds

6. Intellectual Property

  • All website content, including images, logos, designs, and text, is owned by Prograce Viva Fashion pvt ltd and protected under intellectual property laws.
  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

7. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
  • We do not guarantee uninterrupted, error-free access to our website.

8. Privacy Policy

  • We collect and process customer information according to our Privacy Policy.
  • Your personal details will never be sold or shared with third parties, except as required for order fulfillment.

9. Fraud Prevention & Security

  • We use secure payment gateways and SSL encryption to protect customer data.
  • If fraudulent activity is detected, we may suspend or terminate accounts without prior notice.

10. Governing Law & Disputes

  • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

12. Contact Information

For any questions or concerns, please contact us:
📧 Email: support@zivaana.com]

By using Zivaana.com, you agree to these Terms & Conditions.